MANODU A friend who travels with you
📜 Terms

Clear rules. No fine print tricks.

These terms explain how MANODU works, what you can expect from us, and what we expect from you — in plain language.

By using MANODU, you agree to these terms.

1. About MANODU

MANODU is a premium in-city assistance service. A verified partner accompanies the customer from pickup to destination, assists with luggage, travel, and language support where required.

2. User eligibility

  • You must be at least 18 years old to book directly
  • You may book on behalf of someone else (family, elders, guests)
  • Information provided must be accurate and truthful

3. Bookings & payments

  • All bookings are 100% prepaid
  • Minimum booking value is ₹100
  • Prices shown in the app are final
  • No cash payments or pay-after-ride options
Prepaid model helps ensure partner accountability and service safety.

4. Cancellation & refunds

  • Cancellation before partner arrival: allowed
  • Cancellation after partner arrival: 10% deduction
  • Cancellation after journey starts: no refund

These rules reflect the red-carpet nature of the service and the partner’s time commitment.

5. Partner responsibilities

  • Arrive at pickup location on time
  • Assist with luggage and travel throughout the journey
  • Maintain respectful and professional behavior
  • Provide basic language assistance if needed

6. Customer responsibilities

  • Treat partners with respect
  • Do not request illegal or unsafe activities
  • Follow applicable local laws during travel
  • Do not misuse the emergency feature

7. Emergency handling

  • Emergency button is available during active bookings
  • Triggers alert to MANODU Admin only
  • Partner is not automatically notified
  • All emergency events are logged for audit

8. Service limitations

  • Service is currently limited to within-city travel
  • One partner is assigned per booking
  • MANODU does not provide medical or security services

9. Suspension or termination

MANODU may suspend or block accounts in case of:

  • Repeated misuse or abuse
  • Fraudulent activity
  • Threats to partner or platform safety

10. Changes to terms

These terms may be updated as the service evolves. Continued use of MANODU indicates acceptance of updated terms.

11. Contact

For questions about these terms:
Email: support@manodu.co.in